Customer Relationship and Gap Model Theory

TABLE OF CONTENT Introduction………………………………………………………………………… Gap model of service quality………………………………………………………. Definition of Service Quality…………………………………………………. Gap Model,SERVQUAL and its Theories……………………………………..      The Gaps of Service Quality…………………………………………      SERVQUAL…………………………………………………………… Customer Relationships…………………………………………………………… Definition of Marketing………………………………………………………. Relationship Marketing (RM) ………………………………………………… Customer Relationship………….………………………………………………      Benefits of Customer Relationship …………………………………….. Management of Customer Relationship ………………………………………………………………      Customer Relationship Management Benefits………………………………………. Customer Relationship … Read More»

Human Rights Essays – Hunger Strike Prisoner

This essay was produced by one of our professional writers as a learning aid to help you with your studies Hunger Strike Prisoner Imprisonment and Human Rights Discuss the appropriate response to a prisoner who goes on hunger strike. Is it ever justified to force feed a prisoner who refuses to eat? Hunger strike is … Read More»

Rights of Individuals | Example Human Rights Essay

This essay was produced by one of our professional writers as a learning aid to help you with your studies Example Human Rights Essay This essay will discuss three assertions: (i) that international law was not intended to deal with rights of individuals; (ii) that international law is not equipped to deal with rights of … Read More»

Various Methods of Remunerating Employees

This essay was produced by one of our professional writers as a learning aid to help you with your studies Various Methods of Remunerating Employees Introduction Rewards can be defined as the compensations and benefits received by an employee in exchange for their services (Torrington Et al, 2014). Remuneration forms an important subset of the … Read More»

The National Business Systems of Germany and the UK

This essay was produced by one of our professional writers as a learning aid to help you with your studies The National Business Systems of Germany and the UK Introduction Both Germany and the UK are members of the European Union (EU) and participate in harmonised European legislation, including employment law, as well as a … Read More»

Scientific Management and its Application at Microsoft

This essay was produced by one of our professional writers as a learning aid to help you with your studies Scientific Management and its Application at Microsoft Introduction The concept of scientific management, developed by Frederick Winslow Taylor, revolutionised many workplaces, increasing efficiency and control for employers while concurrently lowering costs (Buchanan and Huczynski, 2011; … Read More»

Recruitment and Retention of Knowledge Workers

This essay was produced by one of our professional writers as a learning aid to help you with your studies Recruitment and Retention of Knowledge Workers Introduction The professional services sector is largely comprised of highly skilled, specialist knowledge workers, with an array of qualifications, expertise and experience (Suddaby, Greenwood and Wilderom, 2008). According to … Read More»

Methods of Employee Performance Appraisals

This essay was produced by one of our professional writers as a learning aid to help you with your studies Methods of Employee Performance Appraisals by Outlining their Benefits and Limitations Introduction Organisations and managers are now using a number of appraisal methods in order to assess employee performance, and these methods both have benefits … Read More»

Leadership In Relation to Change Management

This essay was produced by one of our professional writers as a learning aid to help you with your studies Leadership In Relation to Change Management Introduction Cyert (1990: 29) defines leadership as ‘the ability to get participants in an organisation to focus their attention on the problems that the leader considers significant’. The functions … Read More»


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